Returns & Exchanges
At AK Galleria, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange any unworn items with original tags within 14 days of delivery.
Initiate Request
Log into your AK Galleria account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.
Pack Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact, and include the original invoice in the parcel.
Schedule Pickup
Contact our customer service team to arrange a free doorstep collection or drop off your package at any authorized courier partner location.
Quality Check & Refund
Once our warehouse team verifies the condition of the returned apparel, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing